Frequently Asked Questions
Everything you need to know about your H.C. Oswald Supply order.
What is the typical lead time for shipping?
Most in-stock items are processed within 1-2 business days. For heavy industrial equipment or custom supplies, shipping times may vary based on carrier availability and destination.
Do you offer bulk discounts for contractors?
Yes, we provide competitive tiered pricing for trade professionals and bulk orders. Please contact our sales team directly with your requirements for a custom quote.
What is your return policy for home supply products?
We accept returns on unused and unopened items within 30 days of delivery. Please note that certain specialized components or custom-cut materials may be subject to a restocking fee.
Are your products covered by a warranty?
All products sold by H.C. Oswald Supply carry the full manufacturer's warranty. We stand by the quality of our inventory and will assist you in the event of a manufacturer defect.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's portal to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and offer invoicing options for established commercial accounts.